Return and Exchange Policy

We want you to be happy and within 14 days of receiving your shipment, if you are not satisfied with your purchase will issue you a refund in store credit. As long as the item is in the same condition you received it in. Once we have receive your return, a gift card will be automatically issued to your email.

RETURNS

It is absolutely important to us that you are completely satisfied with your purchase that is why we only offer store credit in cases which: 

  •      The item does not fit you
  •      You are not satisfied with the quality
  •      Or you have simply changed your mind

Provided that:

  •       The item is unworn and in original condition
  •       The item is not a sale item
  •       The item is returned to us within 14 days from delivery date
  •       A receipt and proof of purchase is available

Absolutely no returns accepted on items returned to us with makeup/tan marks. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by Rebel Era. 

Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. 

*Sale items are strictly excluded.

* We do not offer refunds for change of mind or wrong size choice, however we can provide you with a credit note equivalent to the price of the item/s you purchased. 

* Should our return policy not been honoured, the item will be sent back with charges payable by the customer. 

* All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender. 

EXCHANGES

We will accept any exchanges within 14 days of you receiving your shipment. As long as the item is in the same condition you received it in. Once we have received  your return, a store credit will be automatically issued to your email so you can apply it to checkout to place your new order.

Provided that:

  •       The item is unworn and in original condition
  •       The item is not a sale item
  •       The item is returned to us within 14 days from delivery date
  •       A receipt and proof of purchase is available

Please note that:

  • Shipping fees will not be credited unless we made an error on our end.
  • All items returned will be given store credit for the purchase price.
  • There's no expiry on your store credit so you can use it whenever you want or gift it to a friend.

Processing returns takes us a few days, so your patience would be appreciated.

REFUNDS

We treat every order with absolute care and pack them with precision and love to make sure they are in good condition. However in the unlikely case of an item being delivered faulty (has a hole, completely ripped), we will happily provide you with a full refund provided:

  •    You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to info@myrebelera.com
  •    Your claim of the faults have been reviewed and approved by our staff 

    Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. However, if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.

    In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement. 

    As soon as we receive your returned package, we'll send you a confirmation email with all of your store credit info. Once you get that email, you're ready to shop! Type in your store credit at checkout and you're good to go!