FAQ
Where are you located?
We are located in Vancouver, Canada.
How long will it take for my order to ship?
Your order will typically ship within 3-4 business days after purchase date (processing times). Processing times may be delayed when we have a high volume of orders during restock and launch dates.
What payment methods do you accept?
- Visa
- MasterCard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
What is your returns policy?
We are happy to offer 14-day returns on all orders. To request a return, please contact us at info@myrebelera.com with your name and order number, and follow the instructions provided in our email.
Do you guys ship internationally? If so how much will it cost?
No, currently we only ship within North America (Canada and USA). Domestic Shipping is a flat rate $8.99 and Express Shipping is $15.99.
What if my order is damaged?
All of our products go through a quality check prior to shipping it out to our customers. However, some things out of our control may happen on its way to you. Should you receive any defective or damaged goods, please contact us immediately at info@myrebelera.com so we can help you.
What if my order goes missing?
All of our packages have tracked shipping to ensure safe delivery, and all orders above $100 will have a signature request upon delivery. If your package doesn't safely find its way to you, please contact us at info@myrebelera.com
Can I cancel my order?
If you need to cancel your order please get in contact with us at info@myrebelera.com, if your order has not yet been dispatched our team can send you a refund right away.